Need to return your order/product for a refund or exchange?
You may seek a refund, exchange or gift card to the value of the purchase price for any product purchased online (excluding gift cards) subject to the below. To seek a refund or exchange:
(a) return the product unused, within 30 days of purchase for full price products, or within 14 days for sale (we do not offer refund or exchange on final sale items). Please see guidelines below;
Full Price Items: You have 30 days from the date of receipt to request a refund or exchange.
Sale Items: You have 14 days from the date of receipt to request a refund or exchange.
Final Sale Items: Items marked as Final Sale, or purchased at more than 50% off the RRP, are considered Final Sale. These items are not eligible for refund, exchange, or gift voucher, unless they are deemed faulty.
(b) the product must be in its original condition;
(c) all original tags and labels must still be attached to the product;
(d) the original Goodwoods Saddlery tax invoice must be provided as proof of purchase.
(e) Return postage cost to Goodwoods Saddlery must be paid for by the customer, unless the item is deemed faulty.
How to submit a return?
Ensure that the item you are returning is in original condition and packaging, with all labels attached.
Complete the return/exchange form providing all the requested information to ensure a speedy review. This can be downloaded here.
Pack your product for return. Your package must include the completed returns form and a copy of the original Goodwoods Tax Invoice to be eligible for an exchange/refund.
Post your return to the below address. Return postage to Goodwoods Saddlery must be paid for by the customer.
Please feel free to speak with our Customer Service Team on 1800 822 587 if you have any questions regarding a return.
Return postal address:
Goodwoods Saddlery – Returns
20 Southern Court
Keysborough VIC 3173
How do I return a faulty item?
We are very sorry if you have received a faulty item. If this is the case, please call our Customer Service Team on 1800 822 587 between the hours of 8.30am and 4.30pm Monday to Friday and we can assist with arranging an exchange or refund. Proof of fault is required in the format of photos. Items must be deemed faulty and Goodwoods need to be notified within 60 days of purchase to be able to refund the product. Please include a copy of the Goodwoods Tax Invoice in the return parcel.
