Returns for refund or exchange (click here to download our form)
- You can return items to us strictly within 14 days of receipt of your order.
- If you require a refund, this will only be paid to you by the method in which you originally paid.
- The items must be in original condition with all labels attached.
- Affix postage to your return, no postage is refunded unless the product is faulty or incorrectly supplied - not if you make an incorrect choice, or fail to verify and accurately provide information when placing an order.
- Ensure your Returns Form is filled out correctly, so we can process your return as quickly as possible.
- All exchanges will be charged at our usual postage rate when returned to you.Under no circumstances will we accept goods returned on a COD basis, they will be returned to you.
Returning horse rugs
Due to health regulations we will not accept any goods that are dirty or soiled, horse rugs MUST be clean & free from debris, if not they will be returned to you.